FREQUENTLY ASKED QUESTION
1. GENERAL ENQUIRY
Q. What is your location and operating hour?
A. We are located at 7 Changi South Street 3, Singapore 486348. Our operating hours are 8.30am to 5.30pm, Monday to Friday.
Q. What is the price of your products?
A. Makita does not set prices – please check with your local dealer by clicking this link: Find a Dealer.
2. PRODUCT
Q. Do you provide on-site product training and demonstrations?
A. Yes, we do provide on-site product training and demonstrations upon request. Please contact us to arrange this in advance.
3. REPAIR AND PRODUCT WARRANTY
Q. Do Makita products come with a warranty?
A. Please click on the link to Makita Service Centre for more details.
Q. Do I need to do warranty registration?
A. No, you only need to keep the receipt, and the warranty starts from the date of purchase.
Q. My warranty has expired and my product needs repair. Can Makita still help?
A. Yes, please send your product to our Makita Service Centre at 7 Changi South Street 3. Our team will assess the unit and inform you of the fee according to the issue. Once you agree on the quote, we will update you on the repair status and the collection of your tool. Please visit our website for Makita’s Service Centre information: Makita Service Centre.
4. HOW TO PURCHASE
Q. How can I purchase Makita products?
A.You can visit our authorised dealers by clicking this link: Find a Dealer. If you have any questions about our products or need assistance with your purchase, please email our friendly team at salessupport2@makita.com.sg
Q. What payment options are available at Makita Singapore Office?
A. We accept the following payment methods: PayNow, Nets.
5. STOCK AVAILABILITY
Q. We cannot find certain products on the Makita Singapore website, do you have them?
A. You can email salessupport2@makita.com.sg to enquire about it, and we will try our best to assist you.
Q. How can I know your product model/stock availability?
A. You can call our customer service hotline at +65 6546 8700 to check stock availability during office hours.
6. PROMOTION OR BUNDLES
Q. Do you offer any bundle deals?
A. For the latest promotions or bundle offers, please check our official Facebook page. Like and follow our Facebook page to get the latest deals. Alternatively, you may check with our dealers for bundle deals and special prices.
7. GENUINE PRODUCT IDENTIFY
Q. How to identify counterfeit products?
A. Be wary of unusually low prices, check if logos and trademarks are displayed correctly. If in doubt, please call our customer service hotline at +65 6546 8700 or email salessupport2@makita.com.sg immediately to check if it is genuine.
